F.A.Q.

DREAM ITALY is an online travel agency that, thanks to our technology, allows you to buy your dream tour in just a few clicks. Additionally, we also have a highly qualified customer service team that are more than happy to help take reservations via phone.

We offer package tours with multiple components (flights, hotels, transfers, activities, etc.) to Italy. All of our products have been brought to life by our in-house team of crafters and curators, all of whom have travelled extensively to the destinations they cover. They harness their insider knowledge and unique skills to handcraft unforgettable holiday packages. Each and every one of our itineraries are designed to ensure you have the best possible experience in Italy.

You can make a payment via:

• Debit or credit card
• Wire Transfer

The CVV Code is a security code that, on most cards, is a three digit code located on the back of the card, inside the signature area. For American Express the CVV code appears as 4 digits above the card number on the front of the card.

Your card may have been rejected for one of the following reasons:

• Error entering card number. . Check that the data entered is correct. Make sure that you have entered the correct card number. Do not enter spaces or hyphens.
• Credit card expired. If the card has not expired, check that the date has been entered correctly.
• Error writing CVV / CVC card verification code : Check that you have correctly entered the card’s CVV code. The CVV Code is a security code that, on most cards, is found on the back of the card, in the signature area. For American Express the CVV code is the 4 digits that appear on the front of the card above the card number.
• Credit limit, card limits and account balance . Verify that the card you are using has a sufficient balance. Most cards come with a preset limit between 600 USD to 1,200 USD. Verify with your bank that you are not exceeding the limit of your card. Remember that even if you have a balance in your bank account, you may have exceeded the daily or monthly limit of your card. In any case, you can contact your bank to extend the limits, or indicate that you are going to proceed with a purchase, specifying the amount. If you have any questions, do not hesitate to contact us.
• Secure payment or 3DSecure. With some purchases, your bank asks for an extra verification step when making the payment. Most of the time it is a code sent by SMS or through your bank’s APP. Remember to have your mobile phone nearby to be able to enter the code you receive on your phone. Once you receive it on your mobile phone, you must enter the code in the purchase process.
• Sometimes it is a good idea to try paying with another card or with a different payment method.

If after carrying out these checks, problems still persist, do not hesitate to contact our customer service. We will offer you help with your selection of payment methods and we will inform you about other payment methods available.

Yes, for the second payment you can use another card without a problem.

If you want to request a modification to your reservation, there are different ways you can do it:

• Send us the request through the contact form on our website indicating the number of your reservation.
• Send the request to the email address indicated in your documentation again indicating the number of your reservation.
• Contact our customer service department by calling +1 929-513-0970.

We will inform you if the modification or cancellation is possible after consulting with the provider, along with the next steps in order to confirm the modification. We cannot guarantee that all reservations can be modified; however, we will do our best to facilitate your requests. In any case, the reservation modifications made by the client may incur an additional cost. In any case, always consult us first as there could be exceptions.

For more information on the details of the cancellation policy, please go to section 4.1 of the Terms and Conditions.

If you wish to cancel your booking, please send us a request through our contact form.

Passport validity

It is the traveler’s responsibility to verify and comply with the passport, visa and travel requirements applicable to your itinerary. You should check the requirements for your own specific circumstances with the corresponding embassies and/or consulates as appropriate. Requirements change so please check the up-to-date requirements in advance of your departure date.

It’s required that passports are valid for at least 6 months from the date of departure. 

COVID 19 vaccination recommendations and other vaccines

It is the responsibility of the traveler to verify and comply with the health requirements, proof of testing and vaccination applicable to your itinerary both at the destinations and for, if applicable, countries where you have a connecting flight. You should check the requirements for your own specific circumstances with the embassies and/or corresponding consulates and with your own healthcare provider. Requirements change quickly and you should check the updated guidance well in advance of departure as well as shortly before departure.

What is the European Travel Information and Authorization System (ETIAS)?

ETIAS stands for European Travel Information and Authorization System. The European Union has created this programme to protect and strengthen its borders. The main goal of ETIAS for Europe is to identify possible threats or risks associated with visitors travelling to any of the Schengen Area countries.

The ETIAS travel authorization will be needed to enter a Schengen member country by air, land or sea. From November 2023, visitors that do not need a visa to enter Europe will be able to register with ETIAS. ETIAS will become a mandatory entry requirement. The ETIAS for Europe will grant travelers authorization to visit the ETIAS countries that are all members that compose the Schengen zone. The ETIAS visa waiver has been designed for short-term stays of up to 90 days. For more information click here.